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The Concise Guide to Executive Etiquette: Absolutely Everything You Need to Know About Business Protocol
224
by Linda Phillips, Wayne Phillips
Linda Phillips
The Concise Guide to Executive Etiquette: Absolutely Everything You Need to Know About Business Protocol
224
by Linda Phillips, Wayne Phillips
Linda Phillips
Paperback(1st ed)
$15.00
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Overview
The founders of the Executive Etiquette Company offer expert advice on the many issues, questions, and quandaries of business protocol in the modern workplace.
Product Details
| ISBN-13: | 9780385247665 |
|---|---|
| Publisher: | Crown Publishing Group |
| Publication date: | 05/01/1990 |
| Edition description: | 1st ed |
| Pages: | 224 |
| Product dimensions: | 5.50(w) x 8.50(h) x 0.50(d) |
Table of Contents
| Chapter 1 | The Importance of Impeccable Behavior | 1 |
| Where Manners (and Rudeness) Begin | ||
| On the Need for Rules | ||
| Artificiality of Etiquette | ||
| Appearance and Etiquette | ||
| Origins of Proper Etiquette | ||
| Modern Rules from Age-Old Customs | ||
| Necessary Business Skills | ||
| Chapter 2 | Negotiating the Business Lunch | 11 |
| Predining Etiquette | ||
| The Invitation | ||
| Clear Your Calendar | ||
| A Rehearsal of Sorts | ||
| The Day of Your Meeting | ||
| When There's a Change of Plan | ||
| At the Restaurant | ||
| Seating Arrangement | ||
| Ordering Drinks | ||
| When to Order the Meal | ||
| If You Are the Guest | ||
| Proper Conversation | ||
| What About Smoking? | ||
| Taking Command of the Situation | ||
| Bringing the Meal to a Close | ||
| Paying the Bill | ||
| Female Executives as Hosts | ||
| Whom to Tip and How Much | ||
| Carbon Copies | ||
| Who Thanks Whom, and How | ||
| Chapter 3 | Dining Etiquette | 25 |
| The Table Setting | ||
| The Map of the Table | ||
| The First Course | ||
| The Soup Course | ||
| Where's the Bread and Butter Plate? | ||
| The Fish Course | ||
| Serving Oneself | ||
| The Main Course | ||
| American vs. European or Continental Style | ||
| The Silent Service Code | ||
| Salt and Pepper | ||
| The Salad | ||
| Which Glass to Use | ||
| The Dessert Course | ||
| Finger Bowls | ||
| Dealing with Accidents | ||
| Eating Special Foods | ||
| How to Handle Inedibles | ||
| Making Wine Selection Simple | ||
| Which Wine? | ||
| Exercise Restraint | ||
| When the Wine Is Served | ||
| Understanding the Wine Label | ||
| "Power" Breakfasts | ||
| The Afternoon Tea | ||
| Serving Tea | ||
| Corporate Teas | ||
| Inevitable Events | ||
| The Cocktail Party | ||
| Banquet Behavior | ||
| Informal Dinners at the Home of Colleagues or Superiors | ||
| Corporate Outings | ||
| Lunch as Part of the Job Interview | ||
| Chapter 4 | Executive Entertainments | 57 |
| Audience Etiquette | ||
| Getting the Most Enjoyment from a Performance | ||
| Buying Tickets | ||
| Arriving at the Theater | ||
| Seating Your Party | ||
| What About Programs? | ||
| During the Performance | ||
| Dealing with Talkers | ||
| Amorous Couples | ||
| About Refreshments | ||
| Do's and Don'ts of Applause | ||
| Sports Etiquette | ||
| Spectator Sports | ||
| Finding Your Seats | ||
| To Scream or Not to Scream | ||
| Playing the Game | ||
| Etiquette at a Private Club | ||
| If You're the Guest | ||
| Exclusionary Clubs | ||
| Chapter 5 | Communicating Effectively | 71 |
| Nonverbal Signals | ||
| Heard but Not Seen: Telephone Manners | ||
| Making a Call | ||
| Wrong Numbers | ||
| Answering the Telephone | ||
| Asking a Caller to Wait | ||
| Taking Messages and Returning Calls | ||
| Losing Calls | ||
| Long-Winded Talkers | ||
| Handling Interruptions | ||
| Speakerphone Etiquette | ||
| Answering-Machine Etiquette | ||
| Face-to-Face | ||
| Good Manners Begin at the Top | ||
| Proper Introductions | ||
| Smoothing the Way to a Conversation | ||
| Difficult Names | ||
| Forgetting Names | ||
| Group Introductions | ||
| When Introductions Are Unnecessary | ||
| When You Are Introduced | ||
| Using Titles | ||
| Introducing Yourself | ||
| The Professional Woman | ||
| Saying Good-Bye | ||
| When to Shake Hands | ||
| How to Shake Hands | ||
| Introductions at Dinner Parties | ||
| Large Parties | ||
| The Introducer | ||
| The Art of Effective Speech | ||
| The Precise Word | ||
| Enlarging Your Vocabulary | ||
| Euphemisms | ||
| Vogue-Words | ||
| Slang and Slurs | ||
| Avoiding Jargon | ||
| Sixty-Four-Dollar Words | ||
| Intrusive Words | ||
| Mispronunciations and Malapropisms | ||
| Your Speaking Voice | ||
| Ways to Improve Your Speech | ||
| Better Voice Means Better Performance | ||
| Written Communication | ||
| Saying Thank You for a Job Well Done | ||
| Carbon Copy Etiquette | ||
| Business Card Etiquette | ||
| Chapter 6 | Corporate Gift-Giving | 103 |
| The Etiquette of Gift-Giving | ||
| Gifts for Clients | ||
| Foreign Gift Customs | ||
| Special Occasions | ||
| "Impulse" Gifts | ||
| Showing Gratitude to a Client | ||
| Gifts for Colleagues and Staff | ||
| Generous Gestures | ||
| When Help Is Needed | ||
| From Employee to Employer | ||
| Appropriate Choices | ||
| Cost Guidelines | ||
| Receiving Gifts | ||
| The Bereavement of a Colleague/Client | ||
| Chapter 7 | Etiquette on the Road | 115 |
| Proper Boothmanship | ||
| Handling More than One Client | ||
| The Well-Planned Booth | ||
| The Trade-Show "Trap" | ||
| After-Hours Etiquette | ||
| Convention Etiquette | ||
| Business Travel | ||
| Elevator Etiquette | ||
| Escalator Etiquette | ||
| Holding Doors | ||
| On the Street | ||
| Automobile Etiquette | ||
| Taking Taxis | ||
| Instead of Taxis | ||
| Airplane Etiquette | ||
| To and from the Airport | ||
| Traveling Comfortably | ||
| In Flight | ||
| Hotel Etiquette | ||
| Business Meetings in Hotels | ||
| How to Tip at Hotels | ||
| Single Travelers | ||
| Postcard Etiquette | ||
| Costly Souvenirs | ||
| Overseas Travel | ||
| Some Hints Regarding Names | ||
| Business Meetings | ||
| Business Hours | ||
| Business Card Etiquette | ||
| Foreign Foods and Dining Customs | ||
| Foreign Dress | ||
| Tipping Overseas | ||
| A Guest's Etiquette | ||
| Entertaining Visitors | ||
| Chapter 8 | Etiquette in the Modern Workplace | 141 |
| Etiquette Among Colleagues | ||
| Office-Machine Etiquette | ||
| Facilities for Employees | ||
| Unisex Facilities | ||
| Respect for Colleagues' Space | ||
| Personal Decor | ||
| Dropping In | ||
| Executive Behavior in the Workplace | ||
| Executives and Assistants | ||
| Subsidiary Personnel | ||
| Setting Standards | ||
| Referring to One's Assistant | ||
| Taking Your Assistant to Lunch | ||
| The Coffee Controversy | ||
| "Rush" Jobs | ||
| Doing the Boss's Shopping | ||
| The Children's Typing | ||
| About Gossip | ||
| Conducting Business | ||
| A Visitor's Guide to Appointments | ||
| Receiving Visitors | ||
| Hugs and Kisses | ||
| Conducting Discussions | ||
| Describing Yourself | ||
| Lingering Visitors | ||
| New Hire "Nerves" | ||
| Disappearing Acts | ||
| Chapter 9 | Sartorial Savvy | 157 |
| Wardrobe Basics | ||
| Fabrics | ||
| Fit | ||
| The Value of Quality | ||
| The Corporate or the Professional Look? | ||
| The Executive Man's Wardrobe | ||
| Style | ||
| Perfect Fit | ||
| Appropriate Shirts | ||
| The Right Tie | ||
| The Pocket Handkerchief | ||
| Shoes | ||
| Hosiery | ||
| Belts and Buckles | ||
| Jewelry and Small Leather Goods | ||
| Coats and Hats | ||
| Scarves and Gloves | ||
| The Man's Briefcase | ||
| The Complete Picture | ||
| The Executive Woman's Wardrobe | ||
| The Corporate Look | ||
| Recognizing Quality | ||
| The Color of Choice | ||
| Identifying Good Fit | ||
| Clothing Care | ||
| Blouses | ||
| Preserving Individuality | ||
| Additional Accessories | ||
| Dressing for the Calendar | ||
| Grooming Basics | ||
| Hair Care | ||
| Skin Care | ||
| A Touch of Makeup | ||
| Nails | ||
| Fragrance | ||
| Chapter 10 | Corporate Colleagues | 177 |
| The Old Chivalry | ||
| An Atmosphere of Colleagueship | ||
| Stereotypical Thinking | ||
| ... And How to Handle It | ||
| Nontraditional Executive-Assistant Duos | ||
| Ground Rules | ||
| Performance Reviews | ||
| Delivering Bad News | ||
| Receiving Bad News | ||
| Romance on the Job | ||
| Advice to Employees | ||
| A More Serious Relationship | ||
| Interested Friends | ||
| Advice to Employers | ||
| Boys and Girls Together | ||
| Party Time | ||
| How Sexual Harassment Affects the Workplace | ||
| Executive Choices | ||
| Humor in the Workplace | ||
| Profanity in the Executive Suite | ||
| How Not to Handle Complaints | ||
| Executive Obligations | ||
| Index | 193 |
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