The Fred Factor
How passion in your work and life can turn the ordinary into the extraordinary
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4.5 • 102 Ratings
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- $10.99
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- $10.99
Publisher Description
NEW YORK TIMES BESTSELLER • The true story of a seemingly ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary
“This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean
Meet Fred.
In this small yet powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the story of a USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman.
As Sanborn came to discover, Fred was the kind of worker who exemplifies everything “right” with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as less-than-glamorous work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile.
We’ve all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself.
Customer Reviews
Such a great read
Love this book
Life Changing(if you let it)
This book could truly change your life if you get busy and let it. It really makes you think about your purpose and the impact you have on others. The principles in this book are simple but powerful. If we were all more like Fred our world would be a much better place in which to live. Hoping to be more like Fred and infect those around me with the “Fred Factor.”
Fred (Fred), and also, Fred
God bless the mailman who changed Mr. Sanborn’s perspective of what could be done to change every day life into something extraordinary. Before my criticism, I will state that conceptually I agree with what Mr. Sanborn has written throughout the book.
However, this book is far too lengthy for its topic. If you read the story of Fred once, you don’t need to remember it, because it will be stated, re-stated, re-worded, and reintroduced chapter after chapter. For a book called “The Fred Factor,” you might argue that this is perfectly normal. But for someone trying to get value for the time spent reading, I am coming up short. I felt as if the book was on repeat.
What Fred does every day, and what we ought to strive to do every day, is create positive experiences for our customers. I understood the idea after reading the first chapter. What Mr. Sanborn does is start with that excellent concept and ends up beating a dead horse in the name of poor Mr. Fred.
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