Whether you manage one person or hundreds, asking the right question at the right time is one of the most valuable skills you can have. It’s what distinguishes a good manager from a great one. This definitive guide shows you how to ask for the most from your staff—and get it!

• Enhance “people productivity” through motivation
• Turn your question into positive action
• Ask the right question of the right person, at the right time
• Conduct a hiring interview, the Smart Questions way
• Reduce mistakes and overcome objections
• Solve problems and gain control over volatile situations

“Dorothy Leads has contributed enormously to the practice of good management. This is a book you should read.”—Nancy Austin, coauthor of A Passion for Excellence