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Let's Talk: Make Effective Feedback Your Superpower Hardcover – January 26, 2021

by Therese Huston (Author)
4.6 4.6 out of 5 stars 105 ratings
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A game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating.

How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.

This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:

  • Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.
  • Side with the person, not the problem: a bad habit or behavior is probably less entrenched than you think.
  • Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.

This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
Previous page
  1. Print length
    304 pages
  2. Language
    English
  3. Publisher
    Portfolio
  4. Publication date
    January 26, 2021
  5. Dimensions
    5.7 x 1 x 8.5 inches
  6. ISBN-10
    0593086627
  7. ISBN-13
    978-0593086629
  8. See all details
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Editorial Reviews

Review

Praise for Let's Talk: 

"Giving great feedback--whether recognition, coaching or evaluation--is a game-changer when it comes to helping each other do our best work. We know that. And yet, it's incredibly difficult to do it well, in a way that's useful, fair, and strengthen relationships. Let's Talk breaks down giving feedback with the latest research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower."
--Julie Zhuo, bestselling author of Making of a Manager

"Imagine being known as the person who makes those around them both successful and happy. Mastering how to give good feedback is essential. This book helps you navigate through the competing theories to become a feedback-giving maestro."
--Michael Bungay Stanier, bestselling author of The Coaching Habit and The Advice Trap
"It's easy to go your whole career giving well-intentioned but useless feedback. This brilliant book identifies the most common mistakes managers make with surgical precision, and empowers you with ninja listening skills, emotional management techniques, and whip-smart scripts to create real behavior change and lasting trust."
--Nir Eyal, bestselling author of Hooked and Indistractable

"If you've ever been afraid to deliver constructive criticism, this book is for you. It's full of practical examples and tactical tips to show you how to become an expert on giving feedback that works, and the type of leader that everyone will want to follow."
--Liz Fosslien and Mollie West Duffy, authors of No Hard Feelings
"I was impressed by Let’s Talk’s treatment of unconscious bias. The recommended practices allow managers to bypass influences of gender stereotypes that hinder the careers of strong women.”
--Anthony Greenwald, bestselling co-author of Blindspot: Hidden Biases of Good People

"Therese Huston delivers a pep talk, toolkit, and decoding of employee behavior, all in one. Using both stories and science, she leaves us wiser, braver, fairer, and better. This book is a gift that belongs within arm's reach of every manager at all times."
--Dolly Chugh, author of The Person You Mean to Be and Associate Professor at NYU Stern
"Rarely does an author make research so readable--and enjoyably instructive! You'll learn more about how you give feedback now versus how you can get better at it, engaging with people of all kinds. Therese's structure, descriptions, practices, and nuanced stories covering sensitive situations achieve something rare for a management book--entertainment, education, and humanity rolled into one."
--Joanna Barsh, bestselling author of How Remarkable Women Lead and Grow Wherever You Work

"Let’s Talk belongs in the hands of every supervisor who wants to give effective feedback. Full of practical suggestions undergirded by workplace research, this user-friendly guide will give you the tools you need to bring out the best in the people you work with. Highly recommended! "
--Beverly Daniel Tatum, PhD., author of Why Are All the Black Kids Sitting Together in the Cafeteria? and Other Conversations About Race

"If you’ve got hard feedback to give and want to strengthen a relationship, not test it, Let's Talk is your go-to guide. Therese Huston provides a better way to cultivating a positive, supportive environment, one where you don’t write people off but see them instead as individuals with potential, resulting in helping them become the best version of themselves." 
--Scott Barry Kaufman, author of Transcend and host of The Psychology Podcast

About the Author

Dr. Therese Huston received her MS and PhD in cognitive psychology from Carnegie Mellon University. Huston was the founding director of the Center for Excellence in Teaching and Learning at Seattle University. She has written for The New York Times and the Harvard Business Review and has a robust speaking schedule, presenting regularly for academic audiences, businesses, and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis, and Harvard Business School. Huston is the author of Teaching What You Don't Know and How Women Decide. This is her third book.

Product details

  • Publisher ‏ : ‎ Portfolio (January 26, 2021)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 304 pages
  • ISBN-10 ‏ : ‎ 0593086627
  • ISBN-13 ‏ : ‎ 978-0593086629
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 5.7 x 1 x 8.5 inches
  • Customer Reviews:
    4.6 4.6 out of 5 stars 105 ratings

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Therese Huston

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Customer reviews

4.6 out of 5 stars
4.6 out of 5
105 global ratings
Feedback is a gift - but it doesn't always feel like one (until you read this book!)
5 Stars
Feedback is a gift - but it doesn't always feel like one (until you read this book!)
Business always feels personal, but perhaps never more so than when it comes to feedback. Performance conversations are part of the fabric of work life and almost universally dreaded. But they don’t have to be.Enter “Let’s Talk.” This book takes a conversational approach to making feedback work well for both parties - the giver and the receiver - whilst avoiding the common pitfalls of such books (namely, unrealistic frameworks or one-size-fits-all assumptions).Bolstered by academic rigor, each chapter lays out the case for giving better feedback and offers practical approaches and tools for doing so. Replete with anecdotes and examples, a normally dry topic is brought to life in an eminently readable way.As a specialist in workplace culture and communications, I have a high bar for books like this - but this one cleared it and then some. I look forward to recommending this book to friends and clients navigating the intimidating world of performance conversations.
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Top reviews from the United States

Emma J
5.0 out of 5 stars A fantastic book
Reviewed in the United States on January 4, 2024
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This is a fantastic book filled with lots of insight! I will be using this book as a reference for the years to come!
One person found this helpful
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Ali
5.0 out of 5 stars Phenomenal book
Reviewed in the United States on February 17, 2021
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There's a lot of mediocre content on feedback. This book is the exact opposite. It's arguably the best book on feedback I've read and I've read them all. The author empathizes with the giver and the receiver and stays away from antiquated feedback models.

Reading this book will nudge you to listen, empathize and help the receiver digest your feedback. You'll also learn to manage your bias and hopefully avoid some of them as a result.

This book has ZERO fluff and 100% substance. I hope you enjoy this book as much as I did. My gratitude to the author for sharing her wisdom with all of us.

A must-read.
9 people found this helpful
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Jmilllz
4.0 out of 5 stars helpful
Reviewed in the United States on November 28, 2023
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Very helpful for communication and feedback. I like all of the examples and different ways to make things into a positive
One person found this helpful
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MMNYC
5.0 out of 5 stars Incredibly helpful - highly recommend!
Reviewed in the United States on March 6, 2021
Verified Purchase
This book is basically a masterclass in employee communications, and caused me to re-evaluate how I had/how I will approach feedback within my own organization (and personal life as well)! This incredibly practical guide is based in a tremendous amount of psychological data and research (that thankfully the author went through so I don't have to) - It helped me understand what makes people shut down, what makes them more receptive, how and when to have those tough feedback conversations, as well as the importance of positive feedback in bringing out the best in everyone. It is one of those incredibly enlightening yet practical books where I could start using what I learned immediately. It is also a fun read, as the author speaks with a voice and anecdotes that make it very relatable. I couldn't put it down and finished it in 3 days (with many underlines, margin notes and tags to boot) - this will definitely be a book I refer back to before any important feedback conversation and year end review time. Highly recommend!
5 people found this helpful
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DM
5.0 out of 5 stars The most important book on feedback
Reviewed in the United States on April 12, 2021
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One of the most important things both at work and in life is giving and receiving quality feedback. The problem is not that we don't know that we need feedback, but that we don't know how to give and receive them well. As many organizations started to differentiate between development from performance evaluation, now there are more chances that these feedback sessions can go wrong. Therese Huston gets to the core of giving feedback by "siding with the person, not the problem". There are many scenarios and practical steps to take for each scenario. I particularly liked how asking more and telling less creates psychological safety for the members on the team. This is a must read for anyone leading a team, especially with members from different cultures.
2 people found this helpful
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SR
5.0 out of 5 stars This book is a keeper
Reviewed in the United States on October 14, 2022
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I have found the advice in Let's Talk enormously helpful - the best book I have read on management and feedback. I was happy to learn that many people are not comfortable giving feedback, and I am one of them. The various techniques that can be used to provide feedback to increase the likelihood it will be accepted was life altering. One of my favorites is "siding with the person and not the problem". I will refer to this book often.
2 people found this helpful
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Meghan Lyle
5.0 out of 5 stars Leaders at any level will find themselves taking notes
Reviewed in the United States on February 4, 2021
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Every leader hoping to invest in and develop strong teams should read this book. I work in research, and I appreciated Dr. Huston's heavy reliance on the evidence base to guide recommendations. But that didn't keep her from enlivening each chapter with real-life, engaging examples and bulleted summaries to help me actionize a plan. Should be required reading in business schools and management training programs!
2 people found this helpful
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Austin Ashenbrenner
5.0 out of 5 stars Extremely Helpful
Reviewed in the United States on March 16, 2021
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"Let's Talk" is a fantastic aid in the process of giving and receiving important information that will help you be a better co-worker, leader, partner.
As a leader in a non-profit context, "Let's Talk" is an important tool in my work of working with and learning from volunteers. I'm grateful for this book.
2 people found this helpful
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Top reviews from other countries

Jason
5.0 out of 5 stars Fingers crossed
Reviewed in Canada on February 11, 2022
Verified Purchase
Lots of great tips and insights to improving my communication. Getting better is going to take some time but there is lots of actionable content
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Ente
5.0 out of 5 stars Must read for everyone
Reviewed in Germany on May 12, 2023
Verified Purchase
This is my goto book for effective communication. Concepts like acknowledgment and being intentional are explained in a way that makes the reader rethink every conversation.
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Amazon Customer
4.0 out of 5 stars Great book on feedback
Reviewed in the United Kingdom on November 7, 2021
Verified Purchase
Provides a lot of good insights on effective feedback
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Dr. Michel Trautmann
5.0 out of 5 stars Simply the best book about Feedback!
Reviewed in Germany on May 30, 2021
Verified Purchase
I do not know where t start. This book is:
- so good do read
- has so many research and good examples
- comes straight from the heart
- will help to improve the quality of work around the world
- a MUST read
Thank you so much, dear Therese!
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Dr. Michel Trautmann
5.0 out of 5 stars Simply the best book about Feedback!
Reviewed in Germany on May 30, 2021
I do not know where t start. This book is:
- so good do read
- has so many research and good examples
- comes straight from the heart
- will help to improve the quality of work around the world
- a MUST read
Thank you so much, dear Therese!
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2 people found this helpful
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