Send: The Essential Guide to Email for Office and Home

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Send: The Essential Guide to Email for Office and Home Audible Audiobook – Abridged

David Shipley (Narrator, Author), Will Schwalbe (Narrator, Author), Random House Audio (Publisher)

4.1 104 ratings

Editors' pick Best Nonfiction

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When should you email, and when should you call, fax, or just show up?
What is the crucial and most often overlooked line in an email?
What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?

Enter Send. Whether you email just a little or never stop, here, at last, is an authoritative and delightful audiobook that will tell you how to write the perfect email anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!).

The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age: wise, brimming with good humor, and filled with helpful lessons from the authors' own email experiences (and mistakes). In short: absolutely e-ssential.

Listening Length

2 hours and 32 minutes
Author

David Shipley, see all
Narrator

David Shipley, see all
Audible release date

April 2, 2007
Language

English
Publisher

Random House Audio
ASIN

B000PAU1TU
Version

Abridged
Program Type

Audiobook
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Product details

Listening Length	2 hours and 32 minutes
Author	David Shipley, Will Schwalbe
Narrator	David Shipley, Will Schwalbe
Audible.com Release Date	April 02, 2007
Publisher	Random House Audio
Program Type	Audiobook
Version	Abridged
Language	English
ASIN	B000PAU1TU
Best Sellers Rank	#101,469 in Audible Books & Originals (See Top 100 in Audible Books & Originals) #9 in Email Administration #16 in E-mail (Books) #179 in Writing & Publishing

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Customer reviews

4.1 out of 5

104 global ratings

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Top reviews from the United States

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Matt

Back to basics

Reviewed in the United States on October 13, 2015

Verified Purchase

The book is a great reminder for how to focus on the basics. If we continue to focus on the basics, 80% of all our issues can be solved by them. If you don't have time to read the entire book, read the last chapter for a summary and then look up the parts you want more info on.

Helpful

D. W.

Informational and Entertaining

Reviewed in the United States on June 25, 2009

Verified Purchase

It's nice when a "business" book both is interesting to read AND can have the effect of changing your life. Which it did - It is definitely one of the best things I read as far as getting you to understand when NOT to email.
I have both quoted from this book to family and friends and given the book as a gift to several people at work. This book will truly give you a better understanding both from the sender side and the reader side as well.

2 people found this helpful

Helpful

D. J. Roberts

Help for today's communicator

Reviewed in the United States on September 30, 2007

Verified Purchase

Hello reader

I have found the help I need at last.

In my workplace people write an email rather than picking up the phone or turning around and talking to the person at the next desk.

Is this the same for you?

And do you find it leads to confusion and endless chains of communication on simple matters?

Here is your solution.

Read it and keep it for reference.

No need to reply.

Regards
David

3 people found this helpful

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Always Reading

I should send it back

Reviewed in the United States on May 2, 2007

Verified Purchase

Most of the useful advice in this book could have fit into a magazine article. They go on far too long about the pitfalls of flame wars, misused "reply to all" responses and similar horrors and hilarities of email.

16 people found this helpful

Helpful

J. A. Atkinson

Quick Review of Send

Reviewed in the United States on May 1, 2007

Verified Purchase

Here's a book that has been climbing up the bestseller charts the past week or so--Send: the Essential Guide to Email for Office and Home by David Shipley and Will Schwable.

Guy Kawasaki called the book "the Elements of Style" of email. I don't believe I'd go that far. It isn't exactly a reference you can pick up again and again. There is some how-to, but don't expect to learn how to manage your email or how to use an email program. Once you read the book through, you are done. I am impressed with their blurbage on the book--Bill Bryson says, "This is just the book I've been waiting for."

There is some good information here about when to send email (and when to phone), how to write an email, the pitfalls of emotion in email, and how to avoid legal trouble. But as an experienced email user, I didn't learn anything new in the book--except that maybe I'm guilty of being a little casual in my communications. Hey! Hey! Hey! That's who I am. :-) :-) :-) :-P

45 people found this helpful

Helpful

Ruth E. Martin MFT

Learned what I didn't know I didn't know

Reviewed in the United States on September 26, 2007

Verified Purchase

This is an easy read with lots of great info packed into a small volume. The authors' credentials are hard to beat, and the info is laid out in categories making it easy to go back and reread. I learned many things I didn't know about email etiquette (not just no caps!) and the reasoning behind it. They talk about overuse of attachments (I'm guilty!) and other problems I never thought of as a problem. Enjoy!

4 people found this helpful

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Mama of 2 boys

Don't give it away, you'll never get it back!

Reviewed in the United States on March 2, 2008

Verified Purchase

In these days of constant email, anything that helps educate about good email use and etiquette is a good idea in my book.

We immediately implemented some of the suggestions made in this book. But as with anything, rules are meant to be broken, so take it for what it's worth.

This was so hot in my office that it made all the rounds - and I never got it back! It's a good, quick read and very actionable.

2 people found this helpful

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S. Fox

More like "Eats , Shoots & Leaves" than Strunk & White

Reviewed in the United States on October 16, 2007

Verified Purchase

If you enjoyed the arched-brow humor of Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation , then you'll enjoy "Send." It's an elegant, fun guide to something that seems so simple, but is actually pretty complicated: using email effectively.

One person found this helpful

Helpful

Top reviews from other countries

Bud Hemam

Five Stars

Reviewed in India on December 26, 2016

Verified Purchase

Good for corporate employees

Markirene

Five Stars

Reviewed in Canada on July 7, 2016

Verified Purchase

A must read if you are emailing within a company full of over reacting people

Mary Lou Renaerts

Very practical content

Reviewed in Canada on December 29, 2012

Verified Purchase

Many great ideas, some stuff that I already applied to much of my work. Very easy to understand and apply. Excellent review for anyone who uses lots of emails.

reader1980

Good book only 3 stars since some of it is ...

Reviewed in Canada on December 2, 2015

Verified Purchase

Good book only 3 stars since some of it is just basics, good if you're frustrated with miscommunications via email at work though. Can be a constructive outlet to find solutions or tweak approach

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Send: The Essential Guide to Email for Office and Home Audible Audiobook – Abridged

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