Table of Contents
Foreword xi
Introduction 1
Chapter 1 Understanding Your Students 9
Become a Mistaken Goal Detective 10
Understand the Mistaken Goal: Undue Attention 23
Understand the Mistaken Goal: Misguided Power 27
Understand the Mistaken Goal: Revenge 33
Understand the Mistaken Goal: Assumed Inadequacy 41
Chapter 2 Foundational Principles 49
Encouragement 50
Caring 55
Focus on Solutions 61
Kind and Firm 69
Take Time for Training 75
Mistakes as Opportunities for Learning 80
Chapter 3 Forming a Bond 85
Connection Before Correction 86
Greetings 92
Special Time 97
Validate Feelings 104
Listen 108
Curiosity Questions: Motivational 112
Curiosity Questions: Conversational 117
Chapter 4 Classroom Management 123
Class Meetings 124
Class Guidelines 133
Compliments 137
Parent-Teacher-Student Conferences 144
Classroom Jobs 150
Contributions 155
Avoid Rewards 161
Chapter 5 Conflict Resolution 167
Agreements and Follow-Through 168
Understanding the Brain 172
Wheel of Choice and Anger Wheel of Choice 178
Positive Time-Out: Cooling Off 185
"I" Messages 193
Problem-Solving: Four Steps 199
Chapter 6 Teacher Skills 207
Act Without Words 208
Do the Unexpected 215
Limited Choices 219
Logical Consequences 223
Have Faith 229
Same Boat 237
Tone of Voice 241
Humor 247
Decide What You Will Do 250
Don't Back-Talk Back 255
Control Your Own Behavior 260
Teachers Helping Teachers 264
Self-Care 271
Want to Learn More? 277
Acknowledgments 279
References 281
Index 291
