Table of Contents
Preface ix
Chapter 1 Leadership Is a Relationship 1
The Five Practices of Exemplary Leadership 3
Model the Way
Inspire a Shared Vision
Challenge the Process
Enable Others to Act
Encourage the Heart
The Other Side of the Leadership Story 13
What People Look For in Their Leaders 17
Credibility is the Foundation of Leadership 17
Chapter 2 Model the Way 21
Clarify Your Values 23
Explore Your Inner Territory
Build and Affirm Shared Values
Renew Shared Values
Lead by Example 33
Spend Time and Pay Attention
Turn Critical Incidents into Teachable Moments
Tell Stories to Teach Virtues
Choose Words and Questions Deliberately
Develop Your Competence
Questions for Reflection: Model the Way 42
Chapter 3 Inspire a Shared Vision 45
Clarify Your Vision 47
Discover Your Theme
Explore Your Past
Immerse Yourself
Get Others on Board 55
Listen Deeply
Discover a Common Purpose
Take Pride in Being Unique
Invoke Images of the Future
Practice Positive Communication and Be Expressive
Questions for Reflection: Inspire a Shared Vision 65
Chapter 4 Challenge the Process 67
Seize the Initiative to Improve 69
Encourage Initiative in Others
Make Challenge Meaningful
Look Outward for Fresh Ideas
Experiment and Take Risks 77
Make Small Wins Work
Learn from Mistakes
Promote Psychological Hardiness
Questions for Reflection: Challenge the Process 87
Chapter 5 Enable Others to Act 89
Create a Climate of Trust 91
Facilitate Positive Interdependence and Cooperation
Support Norms of Reciprocity
Foster Face-to-Face Interactions
Produce Social Capital
Generate Power All Around 102
Ensure Self-Leadership
Provide Choices
Build Competence and Confidence
Foster Personal Responsibility and Accountability
Questions for Reflection: Enable Others to Act 111
Chapter 6 Encourage the Heart 113
Focus on Clear Standards 115
Expect the Best
Pay Attention
Develop Friendships
Personalize Recognition
Use a Creative Mix of Recognitions and Rewards
Foster a Spirit of Community 128
Provide Social Support
Be Personally Involved
Questions for Reflection: Encourage the Heart 135
Chapter 7 Leadership Is Everyone's Business 137
Leadership Is Learned 139
Contrasts and Contradictions 142
Keep Hope Alive 145
The Secret to Success in Life 147
Take the Next Step 149
Appendix: The Research Basis for This Book 151
Notes 157
Acknowledgments 171
Index 173
About the Authors 181